Access Statement for The PierHouse Hotel



The Pier House Hotel is situated on the picturesque harbour of Charlestown with stunning views of the port and coastline of St Austell Bay. The Hotel has 26 bedrooms, a bar/bistro and an a la carte restaurant offering many different delights from cream teas to lobster caught locally here in Charlestown. 


St Austell Railway station: 2 miles
Bus stop within 200yards to railway station & town centre.
Outskirts of St Austell within 1 mile
Newquay airport: 15 miles
Taxi service available from station and airport.
Equipment hire within one mile - please ask at reception


Arrival & Car Parking Facilities
Free car parking in the Rashleigh Public House: 150 yards
Cars can be parked outside the main entrance of the hotel for setting down passengers.
The entrance to the hotel is via five steps, no ramp.
If you require assistance with luggage please ask at reception.


Main Entrance, Reception & Ticketing Area
The front desk is immediately in front of you when entering the main entrance.
Alternative entrance through Bistro with two small ramps.
Public Areas - Hall, Stairs, Landing, Corridors etc
Public telephone is located behind reception.
Not all public areas are accessible to wheel chairs
No lifts available to first and second floors
Baby changing facilities available


Public Areas - Sitting room, lounges, lobbies etc
Platform lift available in Harbourside bar
Public WCs
Public toilets adjacent to reception area
All toilets accessible in Harbourside bar


Restaurant / Dining Room, Bar & Bar area, Take Away & Cafe
Restaurant and Bistro accessible
Waitress service
We are able to cater for varying dietary needs – please advise our staff when booking.
All rooms are only accessible by stairs – there is no lift.
Clear escape routes
Fire Action Plan in place with staff training.


Contact Information
Address: The Pier House Hotel, Harbour Front, Charlestown, St. Austell, Cornwall, PL25 3NJ .
Telephone: 01726 67955 Fax: 01726 69246
Hours of operation: 24 hours